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Personal workspace for records, tasks, approvals, and CAB meetings
Qisutu AddOn
Qisutu ITSM Enterprise
Extends Qisutu with end-to-end IT service management for incidents, major incidents, problems, known errors, changes, releases, and post-incident reviews.
Version1.0.1
CompatibilityQisutu 1.0.1 or newer
Languages11
LicenseAGPL-3.0-or-later
Module overview
Qisutu ITSM Enterprise
The key use cases and capabilities at a glance.
Priority matrix, root-cause analysis, change plans, approvals, and conflict checks
Calendar, time windows, customer communication, metrics, and REST interfaces
Complete IT service management for Qisutu: incidents, problems, changes, releases and reviews.
Your ITSM records, tasks, approvals and CAB meetings at a glance.
Operational control across incidents, problems, changes, releases and overdue work.
Creates a Qisutu ticket and its ITSM record in one step.
Links a new ITSM record to an existing ticket.
Capabilities in detail
Capabilities in detail
The following capabilities are part of this independent Qisutu module.
- Record, prioritize and resolve operational disruptions.
- Coordinate critical disruptions across tickets, services and configuration items.
- Investigate recurring disruptions and control their permanent resolution.
- Maintain reusable operational knowledge linked to its originating problem.
- Control standard, normal and emergency changes through their complete lifecycle.
- Bundle approved changes into controlled deployments.
- Complete major-incident reviews and keep follow-up actions accountable.
- Plan CAB meetings, schedule changes and record decisions with a full audit trail.
- Plan changes and releases, expose collisions and respect maintenance, blackout and CAB windows.
- Reusable, pre-authorized implementation, test, validation, communication and backout plans.
- Define global, service or CI-specific maintenance, blackout and CAB windows.
- Assign investigation, implementation and follow-up work with owners and deadlines.
- Maintain the authoritative chronology for decisions, actions and recovery.
- Connect causes, resolutions, releases, duplicates and reviews.
How the module works
How the module works
The typical workflow is integrated directly into day-to-day work in Qisutu.
- 01
Personal workspace for records, tasks, approvals, and CAB meetings
- 02
Priority matrix, root-cause analysis, change plans, approvals, and conflict checks
- 03
Calendar, time windows, customer communication, metrics, and REST interfaces
- 04
Record, prioritize and resolve operational disruptions.
- 05
Coordinate critical disruptions across tickets, services and configuration items.
- 06
Investigate recurring disruptions and control their permanent resolution.
Requirements
Requirements
These technical and organizational requirements are relevant for deployment.
- Qisutu 1.0.1+
- Add-on API 1.x
- Qisutu daemon
- Qisutu groups and queue permissions
Administration and operation
Administration and operation
Configuration, background processing, and control remain centralized in Qisutu.
- Configure automatic incidents, controlled communication, process approvals and conflict enforcement.
- The add-on uses standard Qisutu groups. Assign agents to an appropriate ITSM group under “Administration > Groups”. Queue permissions are still assigned separately.
- ITSM functions are controlled through standard Qisutu groups and group permissions.
- Internal approvals work without Kim; Kim may be required as an additional process gate.
- Internal approvers, decision rule and complete decision history.
- Available directly in the module: CAB meetings and decisions for this change.
- Overlapping services/CIs, blackout periods, missing maintenance coverage and CAB windows.
Security and control
Security and control
Credentials, permissions, and automated decisions are handled transparently and securely.
- Creation, field changes, links and customer updates are recorded immutably.
- Send one deduplicated update to customers and stakeholders and record every delivery.
- Service links determine impact, customer audiences and schedule conflicts.
- Link objects from the existing Qisutu CMDB by CI number or ID.
- A major incident groups all reports relating to the same critical disruption.
Scope and boundaries
Scope and boundaries
The module extends Qisutu for a defined purpose while remaining separate from the Qisutu core.
- Installation through Administration → AddOns
- Independent ZIP module with no changes to Qisutu core files
- 11 fully supported interface languages
- AGPL-3.0-or-later
Questions about this AddOn?