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Tickets at the Center
Emails, replies, internal notes, attachments, status changes, and time entries are brought together in a chronological ticket history.
Open Source · AGPL-3.0-or-later · Web-based
Qisutu – Your Open Source Ticketing System
Qisutu brings structure to your help desk: handle support requests centrally, assign responsibilities, monitor service deadlines, and share knowledge. Ticket management, email communication, a customer portal, a knowledge base, and automation work together. When needed, extend Qisutu with ITSM features, AI assistance, monitoring, and Microsoft 365. As open source software, Qisutu can be self-hosted or professionally managed.
- An Open-Source Alternative Built from the ground up for today’s support and service processes
- Data Sovereignty Run it yourself or choose professional hosting
- Practical by Design For internal IT, customer service, and specialized service teams
Professional Ticket Management
A help desk where requests, communication, and responsibilities come together
Qisutu gives everyone involved a shared working environment. From the arrival of a request to its final resolution, progress, communication, responsibilities, and agreed service targets remain transparent.
Clear Collaboration
Queues, groups, permissions, owners, and responsible agents create clear accountability and controlled access to sensitive requests.
Reliable Service Quality
Service levels, calendars, escalations, notifications, and automation support dependable workflows in daily support operations.
Beyond Ticket Handling
Capabilities for the complete help desk and service process
Qisutu combines day-to-day ticket work with the tools administrators, process owners, and service teams need for structured operations.
Email and OAuth2
Connect incoming and outgoing mail through IMAP and SMTP, including Microsoft 365 and Google accounts.
Customer Portal and Organizations
Customers, customer users, and organizations receive structured access to their requests and service information.
Knowledge Base and CMDB
Connect knowledge, configuration items, and ticket relationships directly with operational service work.
Forms and Dynamic Fields
Custom ticket forms, additional fields, and checklists capture business requirements in a consistent structure.
Reports and Time Accounting
Reporting and recorded work time provide transparency across request volumes, processing, and delivered services.
Interfaces and Add-ons
A REST API and the add-on system support controlled integrations and functional extensions.
Open Source and Self-Determined Operations
Freedom to operate. Flexibility to adapt.
Qisutu is published under the AGPL-3.0-or-later license. Organizations can run the ticket system in their own infrastructure, adapt it to their processes, or use it as a professionally managed hosting solution.
Self-Hosting
Full control over the system, data, and infrastructure
Managed Hosting
Professionally operated with clearly defined services
Extensibility
Configuration, REST API, and add-ons for individual requirements
Multilingual
Interfaces for German-, English-, French-, and Italian-speaking teams
Use Qisutu Professionally