Support

Professional Support for the Qisutu Open-Source Ticket System

Choose the support package with the service hours, response times, and service requests that fit your Qisutu installation and support needs.

Support Packages

Clearly Defined Services and Fixed Annual Pricing

Support S

€ 2.400,00 / year

Support without Kim-AI

  • Number of Agents
    Unlimited
  • Remote Updates
  • Service Requests
    10
  • Service Level Window
    Mon–Fri
    10:00–15:00
    excluding holidays
  • Maximum Response Time — Critical Impact
    8 hours
  • Maximum Response Time — Medium Impact
    2 days
  • Maximum Response Time — Low Impact
    4 days
  • Qisutu Service Portal
  • Email
  • Phone Support
  • TeamViewer Support
  • Maximum Number of Add-ons Installed at the Same Time
    2
Request a Quote

Support M

€ 3.600,00 / year

Support without Kim-AI

  • Number of Agents
    Unlimited
  • Remote Updates
  • Service Requests
    50
  • Service Level Window
    Mon–Fri
    09:00–17:00
    excluding holidays
  • Maximum Response Time — Critical Impact
    4 hours
  • Maximum Response Time — Medium Impact
    1 day
  • Maximum Response Time — Low Impact
    2 days
  • Qisutu Service Portal
  • Email
  • Phone Support
  • TeamViewer Support
  • Maximum Number of Add-ons Installed at the Same Time
    4
Request a Quote

Support L

€ 6.000,00 / year

Support without Kim-AI

  • Number of Agents
    Unlimited
  • Remote Updates
  • Service Requests
    Unlimited
  • Service Level Window
    Mon–Fri
    08:00–20:00
    excluding holidays
  • Maximum Response Time — Critical Impact
    2 hours
  • Maximum Response Time — Medium Impact
    4 hours
  • Maximum Response Time — Low Impact
    1 day
  • Qisutu Service Portal
  • Email
  • Phone Support
  • TeamViewer Support
  • Maximum Number of Add-ons Installed at the Same Time
    6
Request a Quote

Support XL

€ 12.000,00 / year

Support without Kim-AI

  • Number of Agents
    Unlimited
  • Remote Updates
  • Service Requests
    Unlimited
  • Service Level Window
    24/7/365
  • Maximum Response Time — Critical Impact
    0.5 hours
  • Maximum Response Time — Medium Impact
    3 hours
  • Maximum Response Time — Low Impact
    1 day
  • Qisutu Service Portal
  • Email
  • Phone Support
  • TeamViewer Support
  • Maximum Number of Add-ons Installed at the Same Time
    Unlimited
Request a Quote

 

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Support SK

€ 3.600,00 / year

Support with Kim-AI

  • Number of Agents
    Unlimited
  • Remote Updates
  • Service Requests
    10
  • Service Level Window
    Mon–Fri
    10:00–15:00
    excluding holidays
  • Maximum Response Time — Critical Impact
    8 hours
  • Maximum Response Time — Medium Impact
    2 days
  • Maximum Response Time — Low Impact
    4 days
  • Qisutu Service Portal
  • Email
  • Phone Support
  • TeamViewer Support
  • Maximum Number of Add-ons Installed at the Same Time
    2
Request a Quote

Support MK

€ 4.800,00 / year

Support with Kim-AI

  • Number of Agents
    Unlimited
  • Remote Updates
  • Service Requests
    50
  • Service Level Window
    Mon–Fri
    09:00–17:00
    excluding holidays
  • Maximum Response Time — Critical Impact
    4 hours
  • Maximum Response Time — Medium Impact
    1 day
  • Maximum Response Time — Low Impact
    2 days
  • Qisutu Service Portal
  • Email
  • Phone Support
  • TeamViewer Support
  • Maximum Number of Add-ons Installed at the Same Time
    4
Request a Quote

Support LK

€ 7.200,00 / year

Support with Kim-AI

  • Number of Agents
    Unlimited
  • Remote Updates
  • Service Requests
    Unlimited
  • Service Level Window
    Mon–Fri
    08:00–20:00
    excluding holidays
  • Maximum Response Time — Critical Impact
    2 hours
  • Maximum Response Time — Medium Impact
    4 hours
  • Maximum Response Time — Low Impact
    1 day
  • Qisutu Service Portal
  • Email
  • Phone Support
  • TeamViewer Support
  • Maximum Number of Add-ons Installed at the Same Time
    6
Request a Quote

Support XLK

€ 14.200,00 / year

Support with Kim-AI

  • Number of Agents
    Unlimited
  • Remote Updates
  • Service Requests
    Unlimited
  • Service Level Window
    24/7/365
  • Maximum Response Time — Critical Impact
    0.5 hours
  • Maximum Response Time — Medium Impact
    3 hours
  • Maximum Response Time — Low Impact
    1 day
  • Qisutu Service Portal
  • Email
  • Phone Support
  • TeamViewer Support
  • Maximum Number of Add-ons Installed at the Same Time
    Unlimited
Request a Quote

 

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All prices are per year. Custom services, extensions, and special operational requirements are agreed separately.

Direct Contact

Request a Support Package

Send us the key details of your Qisutu installation and the support package you require. We will then provide a specific quote.

support@qisutu.com +33 6 98 21 25 38 Carros, France