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Services
The Qisutu open-source ticket system can be fully self-hosted and adapted to individual service processes.
Service Areas
The scope of services is aligned with your starting point, existing systems, internal resources, and the requirements of your service organization.
Together, we analyze existing workflows and translate them into a sustainable target model for roles, queues, permissions, and service processes.
The transition from OTOBO, Znuny, Zammad, or other help desk and ticket systems is planned, tested, and implemented in a controlled way.
Qisutu is specifically adapted to unique processes, data structures, and existing system landscapes.
Hands-on training enables administrators, support teams, and business owners to use Qisutu confidently and independently.
Delivery Model
Implementation takes place in clearly defined stages. Early usable results, coordinated acceptance, and documented decisions create a reliable foundation for implementation and future operations.
Systematically capture objectives, processes, data, and technical constraints.
Configure and extend Qisutu according to the agreed target model.
Test functions and processes using realistic scenarios and optimize them selectively.
Put the system into production, document it, and establish the required knowledge within the team.
Project Consulting