Skip to content
Automatic language detection and professional greeting
Qisutu AddOn
Kim – Automatic AI Reply
New tickets created from incoming customer emails automatically receive a professional acknowledgement in the appropriate language.
Version1.0.1
CompatibilityQisutu 1.0.1 or newer
Languages11
LicenseAGPL-3.0-or-later
Module overview
Kim – Automatic AI Reply
The key use cases and capabilities at a glance.
Concise summary of the request and clear information for the customer
Protection against replies to spam, invalid, or typical automated senders
Enable or disable automatic Kim replies for new tickets created from incoming email.
Kim first detects the language and then replies in that language. The reply contains a professional salutation, a brief summary, and a note that the support team has been informed. Times, technical details, questions, and to-dos are always excluded.
This applies only to new tickets created by incoming customer email. Replies to existing tickets do not trigger an automatic AI reply.
Enter the same Kim token already used by your other Kim features. The token is stored encrypted.
Capabilities in detail
Capabilities in detail
The following capabilities are part of this independent Qisutu module.
- Kim first detects the language and then replies in that language. The reply contains a professional salutation, a brief summary, and a note that the support team has been informed. Times, technical details, questions, and to-dos are always excluded.
- Available directly in the module: Recent processing.
- Available directly in the module: Processing.
- Available directly in the module: Sent.
- Available directly in the module: Skipped.
- Available directly in the module: Failed.
How the module works
How the module works
The typical workflow is integrated directly into day-to-day work in Qisutu.
- 01
Automatic language detection and professional greeting
- 02
Concise summary of the request and clear information for the customer
- 03
Protection against replies to spam, invalid, or typical automated senders
- 04
Kim first detects the language and then replies in that language. The reply contains a professional salutation, a brief summary, and a note that the support team has been informed. Times, technical details, questions, and to-dos are always excluded.
- 05
Available directly in the module: Recent processing.
- 06
Available directly in the module: Processing.
Requirements
Requirements
These technical and organizational requirements are relevant for deployment.
- Qisutu 1.0.1+
- Kim API token
- Qisutu daemon
- Incoming customer emails
Administration and operation
Administration and operation
Configuration, background processing, and control remain centralized in Qisutu.
- This applies only to new tickets created by incoming customer email. Replies to existing tickets do not trigger an automatic AI reply.
- Enter the same Kim token already used by your other Kim features. The token is stored encrypted.
- A token is already stored. Leave the field empty to keep it unchanged.
- No automatic AI replies have been processed yet.
Security and control
Security and control
Credentials, permissions, and automated decisions are handled transparently and securely.
- Enter the same Kim token already used by your other Kim features. The token is stored encrypted.
- This applies only to new tickets created by incoming customer email. Replies to existing tickets do not trigger an automatic AI reply.
- Kim first detects the language and then replies in that language. The reply contains a professional salutation, a brief summary, and a note that the support team has been informed. Times, technical details, questions, and to-dos are always excluded.
Scope and boundaries
Scope and boundaries
The module extends Qisutu for a defined purpose while remaining separate from the Qisutu core.
- Installation through Administration → AddOns
- Independent ZIP module with no changes to Qisutu core files
- 11 fully supported interface languages
- AGPL-3.0-or-later
Questions about this AddOn?