Qisutu AddOn

Kim FeedMe

FeedMe captures reviewed knowledge from resolved tickets and free-form entries and makes it semantically available for new replies.

Version1.0.1

CompatibilityQisutu 1.0.1 or newer

Languages11

LicenseAGPL-3.0-or-later

Module overview

The key use cases and capabilities at a glance.

Editable knowledge entry from a customer question and a verified agent answer

Agent review before storage in a dedicated Qdrant collection

Semantic search and an editable Kim reply draft directly in the ticket

Knowledge extraction and reply generation from solved tickets.

Prepare ticket knowledge for Kim, transfer it to Qdrant and use it for suggested replies.

Enter verified knowledge freely and index it directly in Qdrant.

Kim prepares the question and documented solution from the ticket. Review and edit the entry before saving.

The customer question is determined automatically from the ticket. Kim uses FeedMe to generate a reply for review.

Capabilities in detail

The following capabilities are part of this independent Qisutu module.

Enter the question, optional context, and the verified solution.
All existing tickets are checked once, prepared with Kim and transferred to this instance's collection.
New and changed entries are sent directly to the local FeedMe service by the Qisutu daemon.
Search FeedMe for matching solutions and generate a customer reply.
Review and edit if necessary, then transfer it to the ticket editor.
Only enter prerequisites or conditions required for the solution.
The Qisutu daemon processes this batch in the background.
Each Qisutu instance uses its own identifier and Qdrant collection.
Local service on the Qisutu server, default http://127.0.0.1:8001.
Must be different for multiple Qisutu instances on the same server.
Permanent unique identifier for this instance. It is not derived from the installation directory.

How the module works

The typical workflow is integrated directly into day-to-day work in Qisutu.

01
Editable knowledge entry from a customer question and a verified agent answer
02
Agent review before storage in a dedicated Qdrant collection
03
Semantic search and an editable Kim reply draft directly in the ticket
04
Enter the question, optional context, and the verified solution.
05
All existing tickets are checked once, prepared with Kim and transferred to this instance's collection.
06
New and changed entries are sent directly to the local FeedMe service by the Qisutu daemon.

Requirements

These technical and organizational requirements are relevant for deployment.

Administration and operation

Configuration, background processing, and control remain centralized in Qisutu.

Each Qisutu instance uses its own identifier and Qdrant collection.
Disables the ticket functions and background transfer of this add-on.
Permanent unique identifier for this instance. It is not derived from the installation directory.
Must be different for multiple Qisutu instances on the same server.
Local service on the Qisutu server, default http://127.0.0.1:8001.
The Qisutu daemon processes this batch in the background.
All existing tickets are checked once, prepared with Kim and transferred to this instance's collection.
New and changed entries are sent directly to the local FeedMe service by the Qisutu daemon.

Security and control

Credentials, permissions, and automated decisions are handled transparently and securely.

Leave empty to keep an already stored token unchanged.
Review and edit if necessary, then transfer it to the ticket editor.
Kim prepares the question and documented solution from the ticket. Review and edit the entry before saving.
Each Qisutu instance uses its own identifier and Qdrant collection.

Scope and boundaries

The module extends Qisutu for a defined purpose while remaining separate from the Qisutu core.

Questions about this AddOn?

We can help with selection, setup, and productive use.