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Any number of surveys and questions
Qisutu AddOn
Qisutu Survey
Configurable customer satisfaction surveys are sent automatically after a ticket is closed and answered on a public token-protected survey page.
Version1.0.1
CompatibilityQisutu 1.0.1 or newer
Languages11
LicenseAGPL-3.0-or-later
Module overview
Qisutu Survey
The key use cases and capabilities at a glance.
1–5 rating, yes/no, single choice, and free text
Queue assignment and configurable sending delay
One question per page with automatic intermediate saving
Clickable survey button in the invitation email
Statistics and individual response overview
Capabilities in detail
Capabilities in detail
The following capabilities are part of this independent Qisutu module.
- Any number of surveys and questions
- 1–5 rating, yes/no, single choice, and free text
- Queue assignment and configurable sending delay
- One question per page with automatic intermediate saving
- Clickable survey button in the invitation email
- Statistics and individual response overview
How the module works
How the module works
The typical workflow is integrated directly into day-to-day work in Qisutu.
- 01
Create a survey, define questions, and assign queues.
- 02
When a ticket enters a closed state, an invitation is scheduled.
- 03
After the configured delay, Qisutu sends an email with a clickable button.
- 04
The customer answers one question at a time on the public survey page.
- 05
Qisutu saves progress automatically and shows the configured confirmation after completion.
Requirements
Requirements
These technical and organizational requirements are relevant for deployment.
- Qisutu 1.0.1+
- Configured Qisutu base URL
- Active SMTP transport
- System email address on the ticket queue
Administration and operation
Administration and operation
Configuration, background processing, and control remain centralized in Qisutu.
- Manage surveys and any number of questions centrally.
- Assign surveys to one or more queues.
- Set the delay after a ticket changes to a closed state.
- Configure the completion page title and text.
- Evaluate participation and individual answers in administration.
Security and control
Security and control
Credentials, permissions, and automated workflows are handled transparently.
- Random SHA-256 token for each invitation
- Public survey page without ticket-system login
- CSRF protection for every answer
- Administrator access through the admin.view permission
Scope and boundaries
Scope and boundaries
The module extends Qisutu for a defined purpose while remaining separate from the Qisutu core.
- Installation through Administration → AddOns
- Independent ZIP module with no changes to Qisutu core files
- 11 fully supported interface languages
- AGPL-3.0-or-later
Questions about this AddOn?