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Service management, not just helpdesk
Qisutu connects tickets directly with services, SLAs, CMDB and Incident, Problem, Change and Release Management.
Open source · Product comparison · Updated 17 August 2026
Qisutu vs. Zammad
Qisutu is the new open-source alternative for organisations that need more than a multichannel inbox. Ticketing, CMDB, complete ITSM, Microsoft 365, monitoring and specialised Kim capabilities can be combined in one platform.
This page also answers the common search „Zammad vs. Qisutu“.
- More than ticketingCMDB and a complete ITSM domain model extend the service desk.
- Ten add-onsAI, Microsoft 365, Entra ID, ITSM and monitoring are available as modules.
- Data sovereigntyQisutu and the add-ons reviewed here are open source and self-hostable.
More than a multichannel helpdesk
Zammad focuses strongly on customer communication across many channels. Qisutu deliberately goes further by connecting the service desk with ITSM, CMDB, Microsoft 365, monitoring and five Kim extensions.
Qisutu is the choice when ticket handling needs to become a complete service platform.Why Qisutu?
Why Qisutu is the stronger new choice over Zammad
Qisutu combines capabilities that would otherwise have to be distributed across different systems, add-on products or individual integrations.
Microsoft 365 inside Qisutu
Calendar, Teams, meetings, SharePoint files and semantic document search are available in the agent interface.
AI with defined responsibilities
Kim does more than draft text: it answers new tickets, routes requests, creates processes and builds verified knowledge.
The Qisutu difference
What Qisutu does differently from Zammad
This comparison highlights where Qisutu takes its own broader approach through a new architecture and ten coordinated add-ons.
| Criterion | Qisutu | Difference from Zammad |
|---|---|---|
| Product objective | A coherent open-source service platform for support, internal IT and ITSM. |
Zammad is positioned primarily as a multichannel helpdesk and customer-service solution. |
| ITSM and CMDB | CMDB in the core; ITSM Enterprise adds Incident, Major Incident, Problem, Known Error, Change, Release, CAB and reviews. |
A comparable coherent ITSM domain model is not central to Zammad’s public product positioning. |
| Microsoft 365 | Entra ID SSO for agents and contacts plus calendar, Teams, SharePoint, files and meetings directly inside Qisutu. |
Zammad offers Microsoft-related integrations, but not an equivalently presented complete Microsoft 365 workspace inside the service desk. |
| AI | Five separate Kim add-ons for product help, automatic replies, routing, processes and knowledge development. |
Zammad offers AI for helpdesk tasks; Qisutu deliberately assigns broader responsibilities to controllable specialist modules. |
| Monitoring | Ready-made integrations for Checkmk, Zabbix, Icinga 2, Nagios Core, PRTG, Prometheus Alertmanager and generic webhooks. |
An equivalent official package for ingesting external monitoring events is not part of the Zammad product information reviewed. |
| Extensibility | Ten coordinated Qisutu add-ons without modifying core files. |
Zammad uses its own integrations; Qisutu unifies its specialist modules under one shared new add-on API. |
| Communication channels | Focus on email, web, customer portal and traceable service processes. |
Zammad follows a channel-oriented helpdesk approach. Qisutu prioritises functional depth in service work. |
| Operation and openness | AGPL-3.0-or-later, self-hosted or managed hosting; the ten reviewed add-ons are also openly licensed. |
Zammad is also AGPL-licensed and self-hostable; the decisive difference is the functional focus. |
The Qisutu profile
What Qisutu brings as a new platform
Qisutu combines its newly developed core with ten independent add-ons. The system can therefore grow step by step from ticketing into a broad service workspace.
Independent new development
Qisutu is not a fork of OTRS, OTOBO, Znuny or Zammad. Its architecture, interface and add-on API were built from scratch.
Ten modular add-ons
ITSM Enterprise, Monitoring, Microsoft 365, two Entra ID modules and five specialised Kim extensions can be added selectively.
Kim in several roles
Product help, automatic customer replies, business-aware routing, process creation and knowledge development are separate and controllable capabilities.
Microsoft 365 in the service desk
Personal calendars, Teams, meetings, SharePoint files and semantic document search are available directly in the agent interface.
Coherent ITSM domain model
Incident, Major Incident, Problem, Known Error, Change, Release, CAB and Post-Incident Review use tickets, services, SLAs and the CMDB.
Monitoring becomes ticket work
Events from Checkmk, Zabbix, Icinga 2, Nagios, PRTG and Prometheus are authenticated, correlated and followed through to recovery.
The Qisutu advantage
Why choose Qisutu instead of Zammad now?
Qisutu was not created as a copy of Zammad. The platform was newly developed to connect ticketing with today’s ITSM, AI, Microsoft 365 and monitoring requirements.
ITSM without another siloTickets, services, SLAs, CMDB and ITSM records work together directly.
Microsoft work without switching systemsAgents use calendar, Teams, meetings and SharePoint content within Qisutu.
AI that performs concrete workKim can reply, route, create processes and reuse verified knowledge.
Incidents automatically become ticketsMonitoring events are correlated, updated and followed through to recovery.
Frequently asked questions
Questions about Qisutu and Zammad
Is Qisutu a fork of Zammad?
No. Qisutu is a complete independent new development with its own architecture and add-on API.
Are Qisutu and Zammad open source?
Yes. Qisutu is released under AGPL-3.0-or-later and Zammad under AGPL-3.0-only.
Why choose Qisutu instead of Zammad?
Because Qisutu goes beyond multichannel helpdesk by providing one modular platform for CMDB, complete ITSM, Microsoft 365, monitoring and several specialised Kim capabilities.
Evaluate Qisutu in your own environment