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Control your deployment
AGPL-3.0-or-later and self-hosting. The Qisutu core has no per-agent licence fee; operations, support and external services require their own budget.
Qisutu · GitHubQisutu comparisons 2026
Qisutu vs. OTRS
This comparison refers to the currently documented OTRS. The relevant factors are the effort for your workflows, control over the system and suitable extensions.
Comparison from Qisutu’s perspective · Updated: 20 September 2026
Our assessment
Multiple configuration layers can make daily work harder
OTRS provides an extensive service management platform with CMDB, knowledge and processes. Its combination of process components, system configuration and vendor services requires familiarisation. For teams preferring a self-controlled foundation with focused modules, we see Qisutu as a straightforward approach.
OTRS · Process Management · OTRS · System Registration · OTRS · AdministrationThe differences in detail
| Topic | Qisutu | OTRS |
|---|---|---|
| Process planning | Kim – Processes generates editable BPMN templates; ITSM Enterprise provides incident, problem, change, release and CAB workflows.Kim – Processes · Qisutu ITSM Enterprise | OTRS documents BPMN-oriented components and Ready2Adopt templates. Its performance guidance recommends at most 50 deployed processes.OTRS · Process Management |
| System control | Public AGPL core and your own installation. Add-ons use a documented API and stay separate from core files.Qisutu · GitHub · Qisutu · Add-on API | OTRS documents system registration and vendor services. According to its documentation, a system with a valid service contract cannot be deregistered.OTRS · System Registration |
| Scope | CMDB, forms, knowledge revisions and time accounting in the core; specialised add-ons for ITSM, Availability, Microsoft 365 and customer information.Qisutu · CMDB · Qisutu · FAQ · Qisutu · Time accounting | Current OTRS documentation covers CMDB, knowledge base, customer portal, process management, monitoring and feature add-ons.OTRS · Administration |
Why consider Qisutu
Qisutu is an attractive option if you want to inspect the code, run your own installation and extend the service desk with clearly defined ITSM, knowledge and integration modules.
Already in the Qisutu core
Traceable time accounting
Billable and non-billable time with activity types. Corrections create a cancellation with a reason and a linked replacement entry.
Qisutu · Time accountingDedicated extension API
The versioned add-on API provides events, REST routes and UI insertion points. Extensions are managed as separate ZIP modules.
Qisutu · Add-on APIRelevant Qisutu add-ons
Qisutu ITSM Enterprise
Extends Qisutu with end-to-end IT service management for incidents, major incidents, problems, known errors, changes, releases, and post-incident reviews.
Qisutu ITSM Availability
Complete reactive and proactive Availability Management for Qisutu ITSM Enterprise with outages, metrics, risks, plans, and resilience tests.
Kim – Processes
A naturally written instruction becomes an editable BPMN process template for structured, email-driven service workflows.
Kim Microsoft 365
Calendars, Teams, and SharePoint are available inside Qisutu under each agent's personal Microsoft permissions.
Qisutu ExtraFiles
ExtraFiles provides internal notes and documents for customers and contacts. The same information is accessible from their tickets; read and edit permissions follow ticket access.
ITSM, Availability, Kim and Microsoft 365 are separate add-ons. Availability requires ITSM Enterprise; FeedMe requires its service and Qdrant. Kim functions need the designated API access; Microsoft 365 needs Entra configuration and connectivity to Microsoft.
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Basis and sources
Core claims are based on reviewed GitHub commit 0933c3d dated 17 September 2026. Add-on capabilities come from the respective module descriptions; ExtraFiles was also checked against its current package. Statements about effort and usability are our assessment of the documented workflows.