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Administration through forms
Separate LDAP/AD profiles for agents and customers, with field mapping and connection testing. OAuth2 for Microsoft and Google mailboxes and TOTP two-factor sign-in are also included.
Qisutu · LDAP · Qisutu · GitHubQisutu comparisons 2026
Qisutu vs. Znuny
Znuny provides continuity for OTRS CE environments. Qisutu is an independent alternative for organisations also rethinking administration, integrations and process design.
Comparison from Qisutu’s perspective · Updated: 20 September 2026
Our assessment
Established configuration practices can make getting started harder
Znuny maintains both LTS and current release lines. Its documented directory integration uses Perl configuration and coordinated backend keys. For administrators without OTRS experience, we consider Qisutu’s configuration forms with connection testing more accessible.
Znuny · User Backends · Znuny · Process Management · Znuny · LTSThe differences in detail
| Topic | Qisutu | Znuny |
|---|---|---|
| LDAP and Active Directory | Separate administration forms for agent and customer profiles, including field mapping, connection tests and controlled activation.Qisutu · LDAP | The documentation describes directory backends in Config.pm with matching keys and numbering for authentication and synchronisation.Znuny · User Backends |
| Process design | Kim – Processes creates editable BPMN templates from an instruction, including decisions and parallel workflows.Kim – Processes | Znuny provides a process designer with activities, dialogs, transitions and actions, plus Ready2Adopt templates.Znuny · Process Management |
| Development and foundation | Independent core with CMDB, forms, FAQ revisions and its own add-on API. Regular updates include database migrations.Qisutu · GitHub · Qisutu · Add-on API | Znuny continues the OTRS CE line through LTS maintenance and a feature release line. Existing OTRS knowledge can simplify operations.Znuny · LTS |
Why consider Qisutu
Consider Qisutu when your team wants to rely less on established configuration files and build administration, its own CMDB and new specialist modules together.
Already in the Qisutu core
Forms and knowledge
Customer forms and embeddable web forms with a target queue and custom fields. The knowledge base provides revisions and inserts FAQ content into replies.
Qisutu · Forms · Qisutu · FAQDedicated extension API
The versioned add-on API provides events, REST routes and UI insertion points. Extensions are managed as separate ZIP modules.
Qisutu · Add-on APIRelevant Qisutu add-ons
Kim – Processes
A naturally written instruction becomes an editable BPMN process template for structured, email-driven service workflows.
Kim – Automatic Routing
Kim classifies new email tickets and assigns them exclusively to queues and priorities approved by an administrator.
Kim FeedMe
FeedMe captures reviewed knowledge from resolved tickets and free-form entries and makes it semantically available for new replies.
Entra ID – Agents
Secure agent sign-in through Microsoft Entra ID with automatic creation and updating of Qisutu accounts.
Entra ID – Customer Users
Customer users sign in to the customer portal through Entra ID and can be imported and updated automatically.
Qisutu ExtraFiles
ExtraFiles provides internal notes and documents for customers and contacts. The same information is accessible from their tickets; read and edit permissions follow ticket access.
ITSM, Availability, Kim and Microsoft 365 are separate add-ons. Availability requires ITSM Enterprise; FeedMe requires its service and Qdrant. Kim functions need the designated API access; Microsoft 365 needs Entra configuration and connectivity to Microsoft.
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Basis and sources
Core claims are based on reviewed GitHub commit 0933c3d dated 17 September 2026. Add-on capabilities come from the respective module descriptions; ExtraFiles was also checked against its current package. Statements about effort and usability are our assessment of the documented workflows.