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CMDB linked to tickets
Custom CI types, fields, relationships, history and CSV import profiles. Devices and other configuration items can be linked directly to tickets.
Qisutu · CMDBQisutu comparisons 2026
Qisutu vs. Zammad
Qisutu combines ticket work with its own CMDB and focused ITSM extensions. With Zammad, consider how many additional systems your intended workflow needs.
Comparison from Qisutu’s perspective · Updated: 20 September 2026
Our assessment
Additional integrations can make a service desk unnecessarily cumbersome
Zammad offers a modern helpdesk interface, automation and AI. Its documented CMDB integration adds i-doit, however. Teams organising inventory, changes and availability together need to consider the entire system landscape. For this use case, we see Qisutu’s own CMDB and integrated ITSM add-ons as the more direct route.
Zammad · i-doit · Zammad · API / n8n · Zammad · AIThe differences in detail
| Topic | Qisutu | Zammad |
|---|---|---|
| CMDB | Built into the core: CI types, fields, relationships, history and ticket links.Qisutu · CMDB | The documented i-doit integration links tickets to objects in an additional CMDB application.Zammad · i-doit |
| Processes and ITSM | ITSM Enterprise adds incident, problem, change, release and CAB processes. Kim – Processes generates editable BPMN templates from an instruction.Qisutu ITSM Enterprise · Kim – Processes | Triggers, schedulers and Core Workflows automate tickets and control fields. Zammad also documents integrations such as n8n for broader workflows.Zammad · API / n8n |
| AI and knowledge | Kim-FeedMe turns resolved tickets into reviewable knowledge entries and uses them for editable reply drafts.Kim FeedMe | Zammad documents AI agents, summaries and writing assistance, with connections to external or self-hosted language models.Zammad · AI |
Why consider Qisutu
Qisutu is particularly relevant when ticket handling, your own CMDB, formal ITSM processes and reusable solution knowledge should work together in one service environment.
Already in the Qisutu core
Forms and knowledge
Customer forms and embeddable web forms with a target queue and custom fields. The knowledge base provides revisions and inserts FAQ content into replies.
Qisutu · Forms · Qisutu · FAQTraceable time accounting
Billable and non-billable time with activity types. Corrections create a cancellation with a reason and a linked replacement entry.
Qisutu · Time accountingRelevant Qisutu add-ons
Qisutu ITSM Enterprise
Extends Qisutu with end-to-end IT service management for incidents, major incidents, problems, known errors, changes, releases, and post-incident reviews.
Qisutu ITSM Availability
Complete reactive and proactive Availability Management for Qisutu ITSM Enterprise with outages, metrics, risks, plans, and resilience tests.
Kim – Processes
A naturally written instruction becomes an editable BPMN process template for structured, email-driven service workflows.
Kim FeedMe
FeedMe captures reviewed knowledge from resolved tickets and free-form entries and makes it semantically available for new replies.
Kim Microsoft 365
Calendars, Teams, and SharePoint are available inside Qisutu under each agent's personal Microsoft permissions.
Qisutu ExtraFiles
ExtraFiles provides internal notes and documents for customers and contacts. The same information is accessible from their tickets; read and edit permissions follow ticket access.
ITSM, Availability, Kim and Microsoft 365 are separate add-ons. Availability requires ITSM Enterprise; FeedMe requires its service and Qdrant. Kim functions need the designated API access; Microsoft 365 needs Entra configuration and connectivity to Microsoft.
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Basis and sources
Core claims are based on reviewed GitHub commit 0933c3d dated 17 September 2026. Add-on capabilities come from the respective module descriptions; ExtraFiles was also checked against its current package. Statements about effort and usability are our assessment of the documented workflows.